Information on Covid-19
Last updated: 18 September 2020.
The Covid-19 situation seems to be under control in Italy, at the moment. Thanks to the Italian government’s strict measures both during and after lockdown, there are a minimal number of new cases each day. These are mostly in the north of the country. The regions where our villas are located are all currently safe.
You can find the latest regulations outlined below. These guidelines must be followed. We think you’ll find that life in Italy feels close to normal and that your holiday is as enjoyable and relaxing as ever.
What to expect in Italy
The following regulations comply with the Italian authorities’ current response to Covid-19.
Please be aware that wearing a mask is mandatory in shops, offices, restaurants, and on public transport, including taxis, etc. Children over the age of six must wear a mask and it is advised that younger children do too, where possible.
When you are in an outdoor public space you are not obliged to wear a mask. However, we strongly suggest that you keep one with you at all times and wear it anywhere remotely crowded. As of 16 August 2020 it's obliged to wear a mask outside between 18.00 hours and 06.00 hours when you are in areas where you are not purely alone: town centers, shopping areas/roads and outside town squares and roads where you can be in contact with others.
If staff need to access your property, please have your mask to hand. Our staff work according to national regulations.
If you would like to go to a restaurant, please make sure you book your table in advance. You will be asked to wear your mask when walking through the restaurant but will be able to remove it as soon as you are seated.
You will be asked to sanitise your hands wherever you go. All shops and restaurants will provide hand sanitiser.
Gathering in public places, or places open to the public, is still not allowed. You are required to maintain a social distance of at least one metre, even when wearing a mask.
If you have a respiratory infection, characterised by a fever over 37.5*, or anyone in your party does, you are required to stay at home and self-isolate in one room. You must contact the relevant property manager immediately. They will manage the situation by calling the regional medical authority.
Most of our villas are wonderfully secluded. You and your party will be the only guests and everything, from the accommodation to the pool, facilities and grounds, is for your exclusive use. Please let us know if you would like to isolate in the property and only make contact with our property management staff online. Otherwise, all staff will work according to national guidelines, wearing masks and maintaining social distance.
Our villas are always cleaned to exceptional standards. In order to exceed this in the current situation, we’ve worked with our owners to create a Covid-19 villa management protocol, based on recommendations from the World Health Organisation, and in compliance with current Italian regulations.
Your property will be thoroughly cleaned and sanitised, including: surfaces, objects, kitchen utensils and items, pillows, toys, and pool areas. If you wish, you can ask for a detailed list of the cleaning procedure. This will take place at the end of each stay, before we welcome new guests to the property.
How we handle bookings
For all bookings confirmed between 01.05.20 and 31.12.20 where the stay will be during 2020, we will offer a full refund ONLY if borders are closed due to government restrictions and you are unable to travel from your home country to Italy or if quarantine restrictions are in place at the day of arrival.
For all new bookings for 2021 we will keep to our standard booking procedure, which means a 30% non refundable deposit and 70% balance to be paid 6 weeks before arrival.
Any relevant change of circumstances may result of these policies.