Information on Covid-19
Last updated: 27 July 2020.
The Covid-19 situation seems to be under control in Italy, at the moment. Thanks to the Italian government’s strict measures both during and after lockdown, there are a minimal number of new cases each day. These are mostly in the north of the country. The regions where our villas are located are all currently safe.
You can find the latest regulations outlined below. These guidelines must be followed. We think you’ll find that life in Italy feels close to normal and that your holiday is as enjoyable and relaxing as ever.
What to expect in Italy
The following regulations comply with the Italian authorities’ current response to Covid-19.
Mask
Please be aware that wearing a mask is mandatory in shops, offices, restaurants, and on public transport, including taxis, etc. Children over the age of six must wear a mask and it is advised that younger children do too, where possible.
When you are in an outdoor public space you are not obliged to wear a mask. However, we strongly suggest that you keep one with you at all times and wear it anywhere remotely crowded.
If staff need to access your property, please have your mask to hand. Our staff work according to national regulations.
If you would like to go to a restaurant, please make sure you book your table in advance. You will be asked to wear your mask when walking through the restaurant but will be able to remove it as soon as you are seated.
Hand sanitiser
You will be asked to sanitise your hands wherever you go. All shops and restaurants will provide hand sanitiser.
Social distancing
Gathering in public places, or places open to the public, is still not allowed. You are required to maintain a social distance of at least one metre, even when wearing a mask.
Emergencies
If you have a respiratory infection, characterised by a fever over 37.5*, or anyone in your party does, you are required to stay at home and self-isolate in one room. You must contact the relevant property manager immediately. They will manage the situation by calling the regional medical authority.
Our villas
Most of our villas are wonderfully secluded. You and your party will be the only guests and everything, from the accommodation to the pool, facilities and grounds, is for your exclusive use. Please let us know if you would like to isolate in the property and only make contact with our property management staff online. Otherwise, all staff will work according to national guidelines, wearing masks and maintaining social distance.
Hygiene
Our villas are always cleaned to exceptional standards. In order to exceed this in the current situation, we’ve worked with our owners to create a Covid-19 villa management protocol, based on recommendations from the World Health Organisation, and in compliance with current Italian regulations.
Your property will be thoroughly cleaned and sanitised, including: surfaces, objects, kitchen utensils and items, pillows, toys, and pool areas. If you wish, you can ask for a detailed list of the cleaning procedure. This will take place at the end of each stay, before we welcome new guests to the property.
How we handle cancellations
Current bookings
For all bookings confirmed before Covid-19 (March 2020), guests are able to cancel their stay and use their 30% paid deposit for a holiday in the same property in 2021.
New bookings
For all bookings confirmed between 01.05.20 and 01.09.20 we will offer a full refund ONLY if borders are closed due to government restrictions and you are unable to travel from your home country to Italy, for this reason alone.